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All Canada orders get free shipping, and all orders placed on workdays before 1pm EST get shipped that same day. Details here.
Not sure you‘re ordering the right part? No worries, we can send you a prepaid return label. Details here.
We manufacture all of our products and sell them to you with no middleman, so chances are you won't find lower prices anywhere around.
Not sure which part you need for your appliance? Give us a ring during working hours (Mon-Fri 9am-5pm EST), and we‘ll help you out promptly:
The joy of hassle-free cordless sweeping is something that can only be diminished by the sad beep letting you know that your battery is dying. If that warbling dirge is happening to you more and more often, it may be time to change your battery. Follow the simple instructions for charging your battery when you first receive it and you'll soon feel that happy spring to your step once again. To charge the battery, align the arrows on the battery and charger. A red light will indicate that the battery has begun to charge. Allow the unit to charge for at least 8 hours the first time and then deplete it completely.
Please note the following important information about this product from Think Crucial Canada: (i) it is a generic replacement, NOT a Ontel® Original Equipment Manufacturer (OEM) product; (ii) because it is not a Ontel® OEM product, it is not covered by any Ontel® guarantee or warranty; (iii) use of this generic replacement may violate or void Ontel's® guarantee or warranty - it is entirely your responsibility to check, and entirely your risk if you decide to use this product; (iv) we do not guarantee or warrant that this generic replacement is compatible with any product from Ontel® or any other provider. Please check your manufacturer's warranty with regard to the use of non-OEM parts. Think Crucial Canada provides no warranty or guarantee with regard to the product or its compatibility with your Ontel® product. The Ontel® brand and all Ontel® trademarks belong to Ontel® or its affiliates, and are used here only to explain the compatibility features of the generic replacement product.