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All Canada orders get free shipping, and all orders placed on workdays before 1pm EST get shipped that same day. Details here.
Not sure you‘re ordering the right part? No worries, we can send you a prepaid return label. Details here.
We manufacture all of our products and sell them to you with no middleman, so chances are you won't find lower prices anywhere around.
Not sure which part you need for your appliance? Give us a ring during working hours (Mon-Fri 9am-5pm EST), and we‘ll help you out promptly:
We love our pets! Everyone does! We want them to live forever and we want to spoil them as much as possible. Of course, that means we need them to be healthy. These awesome pre-filters help large debris from getting in your Drinkwell Pet Fountain, like hair, dust, and anything else that may end up in there. It is suggested to replace these filters every 2-4 weeks if you want your pet's water to stay as clean as possible.
Please note the following important information about this product from Think Crucial Canada: (i) it is a generic replacement, NOT a Drinkwell® Original Equipment Manufacturer (OEM) product; (ii) because it is not a Drinkwell® OEM product, it is not covered by any Drinkwell® guarantee or warranty; (iii) use of this generic replacement may violate or void Drinkwell's® guarantee or warranty - it is entirely your responsibility to check, and entirely your risk if you decide to use this product; (iv) we do not guarantee or warrant that this generic replacement is compatible with any product from Drinkwell® or any other provider. Please check your manufacturer's warranty with regard to the use of non-OEM parts. Think Crucial Canada provides no warranty or guarantee with regard to the product or its compatibility with your Drinkwell® product. The Drinkwell® brand and all Drinkwell® trademarks belong to Drinkwell® or its affiliates, and are used here only to explain the compatibility features of the generic replacement product.